Material

Style

Core Production: For Copper Conductors, first, high-purity copper raw materials are smelted to remove impurities and improve the purity of copper. Then, the copper liquid is cast into copper rods through a continuous casting process, and then the copper rods are drawn into Copper Wires of the required diameter through wire drawing equipment. Finally, multiple copper wires are twisted together to form a core with a certain cross-sectional area. The twisting process can improve the flexibility and filling coefficient of the core. The production process of aluminum conductors is similar to that of copper conductors. First, aluminum raw materials are smelted and cast into aluminum rods, then drawn and twisted to form cores.

Insulation Layer Extrusion and Cross-linking: The produced core is cleaned and dried to remove oil and impurities on the surface. Subsequently, the XLPE Insulation Material is wrapped around the core by extrusion process. During the extrusion process, it is necessary to accurately control the temperature, pressure, and speed of the extruder to ensure that the insulation layer has uniform thickness, smooth surface, and is closely combined with the core. After extrusion, the insulation layer is subjected to warm water cross-linking treatment. The cable is put into warm water, and under specific temperature and pressure conditions, the XLPE molecules undergo a cross-linking reaction to form a three-dimensional network structure, thereby improving the heat resistance, insulation, and mechanical strength of the insulation layer.

Cabling: Multiple cores wrapped with insulation layers (including main cores and auxiliary cores) are cabled according to a certain twisting method. During twisting, it is necessary to ensure that the positions of each core are uniform and the tension is consistent to ensure the structural stability of the cable. During the cabling process, filling materials are also added in the middle of the cable core to improve the roundness and stability of the cable.

Sheath Extrusion: According to the use scenario and requirements of the cable, a suitable sheath material (PVC or polyethylene, some models add flame retardants) is selected, and the sheath is extruded on the outer layer of the cabled core through an extrusion process. During the extrusion process, it is necessary to control the parameters of the extruder to ensure that the sheath has uniform thickness, flat surface, and is closely combined with the internal structure, playing a good protective role. For sheaths with added flame retardants, it is necessary to fully mix the flame retardants with the base material before extrusion to ensure the flame retardant performance of the sheath.

Finished Product Inspection: The produced cables need to undergo strict inspection. The inspection items include the conductivity of the core, the insulation resistance and breakdown field strength of the insulation layer, the thickness and mechanical properties of the sheath, and the overall appearance of the cable. For models with flame retardant requirements, flame retardant performance tests are also required. Only cables that pass all inspection items can leave the factory.

Transportation Methods: According to the transportation distance and quantity, different transportation methods can be selected. Short-distance transportation generally adopts road transportation, using trucks for loading. Road transportation has high flexibility and can directly deliver the cables to the customer's designated location, suitable for small batch and urgent transportation needs. For long-distance transportation, railway transportation or waterway transportation can be chosen. Railway transportation has large capacity, fast speed, and good stability, suitable for long-distance transportation of large quantities of cables; waterway transportation has low cost, suitable for transporting large and heavy cables, but the transportation time is relatively long.

Transportation Precautions: When loading cables, it is necessary to ensure that the cable reels are placed stably and fixed firmly to avoid tilting, rolling, or collision during transportation. For wooden cable reels, attention should be paid to avoiding damage caused by excessive extrusion; for iron cable reels, rust-proof treatment should be done to avoid rusting due to moisture during transportation.

Order Confirmation: After a customer places an order, the sales staff will communicate with the customer in a timely manner to confirm the cable's model, specification, quantity, delivery date, delivery location, and other information to ensure that the order information is accurate. At the same time, the sales staff will feedback the inventory status or production progress to the customer, allowing the customer to understand the preparation status of the product.

Stock Preparation and Inspection: According to the order requirements, warehouse staff will retrieve the corresponding cables from the inventory or notify the production department to arrange production. Before delivery, quality inspectors will conduct sampling inspections on the cables to check whether the appearance, size, performance, etc. of the cables meet the order requirements and relevant standards. Only after passing the inspection can delivery be arranged.

Packaging and Labeling: The inspected cables are packaged in accordance with the specified packaging methods, and clear labels are marked on the packaging, including customer name, order number, product model, specification, quantity, and other information, so that customers can check when receiving the goods.

Logistics Arrangement: According to the customer's delivery location and transportation requirements, a suitable logistics company is selected, and a transportation contract is signed with the logistics company to clarify the rights and obligations of both parties. The logistics company arranges vehicles to pick up the goods at the warehouse. The warehouse staff and the logistics company staff jointly check the quantity and information of the cables, and go through the handover procedures and fill in the freight documents after confirmation.

Delivery Notification: After the cables are shipped, the sales staff will promptly notify the customer of the delivery information, including the logistics company name, waybill number, estimated arrival time, etc., to facilitate the customer to track the transportation status of the goods. At the same time, the sales staff will maintain communication with the customer and promptly handle any problems that may arise during transportation.

Sample Application: Customers can apply for samples from the enterprise by phone, email, online platform, etc., indicating the model, specification, quantity and other information of the required samples. The enterprise's sales staff will contact the customer within 24 hours after receiving the application to confirm the sample details and delivery address.

Sample Preparation: The preparation of samples strictly follows the production process of formal products to ensure that the performance and quality of the samples are consistent with the bulk products. The production department will select raw materials that meet the specifications for production according to customer needs, and produce samples through core production, insulation layer extrusion and cross-linking, cabling, sheath extrusion and other links.

Sample Inspection: After the samples are prepared, the quality inspection department will conduct a comprehensive inspection on them, including appearance, size, performance and other items, to ensure that the samples meet relevant standards and customer requirements.

Sample Delivery: The qualified samples will be simply packaged with sample labels attached, indicating the model, specification, production batch number and other information of the samples. Then they will be sent to the customer by express, and the sales staff will inform the customer of the express tracking number to facilitate the customer to check the delivery progress of the samples.

Sample Fees: Sample fees are usually borne by the customer, including the production cost and transportation cost of the samples. If the customer places a bulk order subsequently, the enterprise will appropriately reduce or refund the sample fees according to the order amount, which can be negotiated with the sales staff.

Quality Guarantee: The enterprise promises that the product quality meets relevant national standards and industry standards, and provides a quality guarantee period of 1-3 years from the date of product delivery. Within the quality guarantee period, if the cable cannot be used normally due to its own quality problems, the enterprise will provide free repair or replacement services for the customer.

Technical Support: Customers can contact the enterprise's technical support department at any time if they encounter any technical problems during the installation, use, and maintenance of the cables. Technical personnel will provide professional technical guidance to customers through phone calls, emails, videos, etc., answer customers' questions, and help them solve practical problems. For complex technical issues, the enterprise can arrange technical personnel to conduct on-site guidance.

Fault Handling: If the cable fails during use, customers can call the after-sales service hotline to report the fault. After-sales service personnel will respond promptly, understand the fault situation, and arrange professional maintenance personnel to go to the site for handling. Maintenance personnel will test and diagnose the faulty cable, determine the cause of the fault, and take corresponding maintenance measures to restore the normal operation of the cable as soon as possible.

Customer Feedback: The enterprise attaches great importance to customers' feedback and has set up special customer feedback channels, such as suggestion boxes and complaint hotlines. Customers can put forward opinions and suggestions on product quality, service attitude, etc. The enterprise will promptly handle and improve the problems reflected by customers, continuously improving product quality and service level.

Return and Exchange Policy: If the received cable has quality problems or does not meet the order requirements, customers can apply for return or exchange within 7 days after receiving the goods. The enterprise will review the application, and if the situation is true, it will handle the return or exchange procedures for the customer and bear the corresponding transportation costs. For returns and exchanges due to non-quality problems, customers need to bear the round-trip transportation costs, and the cable must be kept intact without affecting secondary sales.